Insurancenewsnet.com

Patent Issued for Systems And Methods For Intelligent Routing Call Center Solutions (USPTO 10,637,991)

2020 MAY 12 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News-- According to news reporting originating from Alexandria, Virginia, by NewsRx journalists, a patent by the ...
TechRepublic

Call Routing Can Impact Your Company Image

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...
CMS Wire

What Is Automatic Call Distribution (ACD)? A Complete Guide

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...
Forbes

The New Era Of CX Starts With A Smarter Hello

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. Nearly a quarter of businesses (24%) are using AI for call routing optimization, and ...
Insurancenewsnet.com

Patent Issued for Systems And Methods For Intelligent Routing Call Center Solutions (USPTO 10,805,469)

2020 OCT 26 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News-- A patent by the inventors Chan, Brian (Lincolnshire, IL); Brodie, Keith (Northbrook, IL); Kruse, Amanda ...