Microsoft Dynamics 365 CRM stands out as a comprehensive AI-powered platform designed to meet the evolving needs of businesses. It excels in providing a unified yet secure solution that seamlessly ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.

Microsoft today introduced what it’s calling the “next generation” of AI product updates across its business apps portfolio. They touch on both Power Platform, Microsoft’s set of low-code tools for ...

In October, Microsoft made the Dynamics 365 2019 release wave 2 generally available, bringing a plethora of updates for various services in its suite of enterprise planning applications. These ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

Microsoft's Dynamics 365 service offers an ever-growing set of AI tools that helps businesses manage many aspects of their business, such as customer and sales insights. Today, Microsoft announced ...

Microsoft is readying more new Dynamics 365 applications which officials are touting as AI and mixed-reality-infused. At the "Microsoft Business Forward" conference in Paris on February 21, company ...

This week marks the fifth anniversary of Microsoft Dynamics 365's launch. Dynamics has evolved considerably over that time via a long branding, pricing, and packaging road to become the expanding set ...