NJ Transit filled the vacant customer advocate role Thursday with a French man, Franck Beaumin, who has experience in transit operations worldwide. (Fran Baltzer for New Jersey Monitor/NJ Transit) ...

New Jersey Transit is moving to improve the commuter experience at major transit hubs after battling rider criticism over its record-setting service disruptions. The nation’s largest statewide public ...

Commuters hustling through the transit center in Trenton one recent evening slowed down when they saw a table stacked with NJ Transit-branded hand sanitizers, pens and bags. They were also greeted by ...

New customer service improvements are coming to some NJ Transit stations, including Trenton and Newark. NJ Transit CEO Kris Kolluri showed CBS News New York interactive kiosks and said Newark Penn ...

The status of passenger refunds for unused tickets, closed cars on crowded commuter trains, and addressing the accuracy and reliability bus, train and light rail arrival times on NJ Transits app are ...

Replacing NJ Transit’s much maligned former customer advocate should be accompanied by a strategic plan to make customer service better, similar to what a transit agencies did in Los Angeles, ...

On Thursday Metro Transit announced it will begin to invest an estimated $4 million a year toward public safety and customer service amid growing calls to address what several have called a crisis on ...

When the North Jersey Coast Line train pulled into Newark Penn Station last week, it was taken out of service to repair a mechanical problem, a routine move in the operations of NJ Transit, which runs ...

Over four years, rider frustration has grown as train reliability has dropped and bus companies terminated commuter service. Commuters hustling through the transit center in Trenton one recent evening ...